Sole Internist Practitioner Case Study

“SMFS got my billing in order and the cash flowing again.”

The Situation

When you’ve had three horrible experiences with in-house billers and outsourced billing companies it’s difficult to put your trust in yet another. A sole internist practitioner in NJ was happy he did when he heard of Sterling Medical Financial Services from a friend.

The doctor had similar problems with all three prior billing arrangements; he would forward his super bills to the billers yet found they were not all submitted to the insurance companies. This was even more astonishing with a payor mix predominantly Medicare! While expecting payment within 14 days from Medicare, instead his cash flow problems mounted until the practice almost went bankrupt. In the best of these billing arrangements he was losing 20% of his claims equating to $30,000 per year.

The Solution

Shortly after listening to a fellow physician’s advice to move his billing to Sterling Medical Financial Services, the busy internist could report that “SMFS got my billing in order and the cash flowing again”. He is confident that his claims are submitted in a timely fashion, within 24 to 48 hours. He now laughs that SMFS calls him when he is late in sending the claims to them for processing. Not only do the claims get submitted faster but the few denials are worked effectively to add to his improved bottom line.

All of this positive change happened without a change of behavior by the doctor or his staff. He can now focus on growing his practice while taking the best care of his patients. He no longer has to worry about his billing company or in-house billing employees. “SMFS is very efficient. They get the job done and I don’t have to keep an eye on them.”

The Next Step

SMFS has proven their value to this NJ internist and he plans to turn over his scheduling to them soon. “If they can do such a good job with my billing I know I can trust them with the initial contact my patients have with my practice?”

Call SMFS at 215-672-6780 to see how your financial results can improve.